Order Management

It all sounds so simple -- simply manage customers' orders. Yet we all know that managing orders is no simple matter. The process itself is complex. It begins with receiving orders, then processing them, and finally by tracking them after orders have been shipped, all the while having order status instantly available 24/7 through our customer service portal.

It takes a combination of hardware, software, processes, and people to manage orders that come to us via e-mail, fax, EDI, our internet e-store, or our customer service telephone lines. We appreciate that we're in the service business, so it is essential that our systems are compatible with every customer's needs, within a secure network.

We also know that our customers need immediate access to information on orders, inventory, billing, and tracking. So we have taken steps to assure that our systems and records are compatible with order/inventory management programs.

And we understand that many of our customers expect and, in fact, require us to interface with their customers. So we have mastered the delicate art of transparency. So your customers can place and track orders through web portals and customer service that provide no indication that a third party is involved.

Given our efficiencies, economies, and transparency, we're really not a "middle man." Rather, we are truly your business partner.